House hearing on the airline industry today

May 02, 2017 0 Comments A+ a-

Today, the House Transportation and Infrastructure Committee held a hearing on Customer Service in the airline industry.  My airline was there, as well as three others: Alaska, Southwest and American. At many points, senior leadership was excoriated for the airline policies that are in place regarding lost luggage, change fees, seat size, pricing--it was a well-deserved field day.

However, one statement made by Indiana Representative Todd Rokita (at the 4:07:30 mark) stood out to me above all the others: "A grown man, assumedly sane, approached by Law Enforcement on an aircraft, should abide by the request being made."

*mic drop*

Here's a link to the hearing: