Found this gem on one of our Facebook pages...I have edited it for abbreviations used:

"Today I had a passenger on the LAX (Los Angeles) to LHR (London Heathrow) flight that would not let the Flight Attendant put up the bassinet for the mother with a baby that was in his row. He told the Flight Attendant "I plan to put my feet up on that wall !" As the Lead Flight Attendant, I actually had to go tell him that the mother was not going to hold her infant baby in her arms for 10 hours.

Today, the House Transportation and Infrastructure Committee held a hearing on Customer Service in the airline industry.  My airline was there, as well as three others: Alaska, Southwest and American. At many points, senior leadership was excoriated for the airline policies that are in place regarding lost luggage, change fees, seat size, pricing--it was a well-deserved field day.

However, one statement made by Indiana Representative Todd Rokita (at the 4:07:30 mark) stood out to me above all the others: "A grown man, assumedly sane, approached by Law Enforcement on an aircraft, should abide by the request being made."

My colleague, Mary, posted this on Facebook.  Thought you'd like to read it, too.

"Okay, I'm officially and thoroughly irate.

On my way to work two days ago I made the mistake of running a few errands while I was dressed in uniform. As I was walking through a parking lot I heard a male voice ask if I work for United. I turned and answered yes, then with contemptuous snickering in his voice he started to say something about our recent bad press. I didn't even let him finish, just turned around and talked over him as I walked away saying, "You're hilarious, really. I'm sure I haven't heard that one before." He hit a nerve.